March 18, 2008
While organizations spend a significant amount of time, energy and money hiring and training good people, that is just the beginning. Once employees are hired, managers throughout the organization play an important role in helping Keep Good People Good. When they do not provide positive leadership, give meaningful feedback, have the Courage to Communicate, proactively address minor issues and hold people respectfully accountable they create many of an organization’s personnel and internal problems. In addition, employee related problems develop, inappropriate or unacceptable behaviors increase, agencies are exposed to unnecessary public scrutiny, public confidence can become undermined and upper managers spend an inordinate amount of time dealing with issues that should have never been ignored or tolerated. Perhaps most importantly, when managers don’t do their jobs, they deprive those who work for them the guidance, mentoring and coaching needed to improve performance and help people achieve their full potential.
This is a results-oriented program, aimed at helping supervisors develop the practical skills needed to become more effective and confident. It is based on the premise that theory and textbook knowledge alone are not enough and the key to being an effective supervisor is not determined by how well supervisors can consistently apply what they know to everyday, real-life situations! This program is designed to help managers . . .
- Learn practical skills to help them become more effective, competent and respected when dealing with employee and personal related matters
- Develop the confidence needed to apply management theory and text-book knowledge to everyday, real-life situations
Through a combination of interactive lecture, classroom discussion, small group activities and role play exercises the participants will learn . . .
- What they need to do to help Keep Good People Good
- How to hold people respectfully accountable
- The skills necessary to help prevent and/or reduce inappropriate behavior
- How to give meaningful feedback and engage in difficult conversations
- Techniques to help overcome the discomfort of supervising friends and former peers
- The importance of the Courage to Communicate
About the Speaker...
As a trainer, key note speaker and workshop leader, Jack Harris has trained thousands of people from around the world on a variety of topics aimed at helping Keep Good People Good. His presentations are entertaining and filled with practical, useful information not just theory and trendy “buzz-words.” With a unique combination of law enforcement, management and behavioral science experience, exposure to organizations nationally and a passion for practical solutions Jack provides results-oriented training that helps people develop practical skills they can use in everyday, real-life situations
He has a national reputation for his work in the areas of management & leadership skill development, resilience to change, emotional survival, disgruntled & malcontent employees, dealing with difficult people, why good people make bad decisions, ethical decision-making, stress, conflict and anger, peer support, trauma & critical incident response and other related topics.
Jack spent twenty-years with the Tucson Police Department, until he retired in 1994 as a captain. During his career, he held a variety of administrative and operational command assignments and was the chairman of the U.S. Attorney's Arizona's LECC Narcotics Enforcement Subcommittee. He has conducted training for U.S. Attorney’s Offices and has been a speaker at many of their conferences throughout the country. He is a frequent presenter at the International Association of Chiefs of Police (IACP) annual conferences. The IACP, Department of Justice, the Pennsylvania Chiefs of Police Association and the Community Policing Exchange have published some of his work.
In addition to his criminal justice background, Jack is a licensed counselor, a certified instructor for the International Critical Incident Stress Foundation (ICISF), a Board Certified Expert in Traumatic Stress by the American Academy of Experts in Traumatic Stress and a trained mediator. He holds a Masters Degree from the University of Arizona and a Bachelors Degree from Western Illinois University.
Registration Fee: $100*
*$end 3 get one free promotion available
8 hours career development in-service credit
Agenda:
8:00 - 9:30 am
Understanding the characteristices of malcontent & disgruntled employees, how they became that way and the need for effective leadership & management
9:30 - 10:30 am
Developing the "Courage to Communicate" and how it relates to reducing or preventing inappropriate behavior
10:30 - 12:00 pm
Overcoming personal discomfort and developing the skills needed to give effective feedback
12:00 - 1:00 pm
Lunch (on your own)
1:00 - 2:30 pm
Dealing with challenging/difficult employees
2:30 - 4:00 pm
Applying leadership and management principles to real-world situations
4:00 - 5:00 pm
The importance of appropriate follow-up, follow-through and documentation
Check the Training Calendar for course availability, location and registration cost information.
